1.Grievance Officer#
In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, PromptAbide has appointed a Grievance Officer. Anyone, whether or not they have an account, can contact the Grievance Officer.
- Name
- The PromptAbide team
- Designation
- Grievance Officer
- hello@promptabide.com
- Organisation
- PromptAbide
- Address
- Noida, Uttar Pradesh, India
- Working days
- Monday to Friday, except public holidays in India
2.How to file a complaint#
Email the Grievance Officer with:
- your name and a way to contact you;
- the link(s) to the content or account concerned;
- what the problem is and, if relevant, which rule or law you think is broken;
- any supporting evidence, such as screenshots; and
- if you are complaining on someone else’s behalf, your authority to do so.
You can also use Report on any piece of content. For copyright, please follow the Copyright Policy. For privacy requests such as access or deletion, you can use Settings → Privacy & data or email hello@promptabide.com; if you are not happy with the outcome, the Grievance Officer will review it.
3.Timelines#
| Type of complaint | What we do | Time limit |
|---|---|---|
| Any complaint | Acknowledge receipt | Within 24 hours |
| Any complaint | Resolve and tell you the outcome, with reasons | Within 15 days of receipt |
| Request to remove content under Rule 3(1)(b) of the IT Rules | Act on the request | Within 72 hours of receipt (for the categories the Rules specify) |
| Content showing a person’s private area, nudity, a sexual act, or impersonation in an electronic form, including morphed or AI-generated images of that person (Rule 3(2)(b)) | Remove or disable access | Within 24 hours of receipt |
| Court order or lawful government direction to remove content | Remove or disable access | Within the time the order or the law requires (36 hours under Rule 3(1)(d)) |
| Lawful order from an authorised government agency for information or assistance (Rule 3(1)(j)) | Provide the information or assistance | Within 72 hours of receipt of the order |
| Personal data grievance under the DPDP Act | Respond and resolve | Within 15 days, and never later than the period set by the DPDP Rules |
For intimate-imagery complaints, the affected person, or someone acting on their behalf, can write to us directly. We do not ask you to prove your identity publicly, and we keep these complaints confidential.
4.If you are not satisfied#
- Grievance Appellate Committee (India): if you disagree with the Grievance Officer’s decision, or do not hear back within the time above, you can appeal to the Grievance Appellate Committee within 30 days at gac.gov.in.
- Data Protection Board of India: for personal data complaints, once you have first used our grievance process, you can complain to the Data Protection Board of India under the DPDP Act, 2023.
- EU, EEA and UK: you can complain to your local data protection supervisory authority at any time.
- Nothing here limits your right to go to court.
Complaining to us first is usually fastest: we can remove content or fix a mistake directly, while an appeal body can only direct us to do so.